How long will it take to process my order?

Upon placing your order, please allow 3-5 days for us to process and ship out your order. Depending on the time of year and the current volume we are experiencing, your order may take a bit longer to process.

For more information regarding order processing and shipping, please refer to our shipping policy.

How long will it take to get my order?

*Due to the current pandemic, parcel delays are to be expected*

Average estimated delivery times (without covid related delays)

Canada: 2 - 8 Business Days

United States: 2 - 6 Business Days

International: 8 - 30 Business Days

For more information regarding order processing and shipping, please refer to our shipping policy.

Can I return/exchange my order?


Once your order has been delivered, you have 30 days to request a return/exchange.

The item being returned/exchanged must be in the same condition you received it. Unopened, unused, and in its original packaging.

In the case that a return does not meet the requirements above (has been opened, used, or damaged), only a partial refund will be given.

Original shipping costs will not be refunded.

For more information regarding returns and exchanges, please refer to our refund policy.

Why is my order total amount different at checkout?

Our website offers the option to view prices in different currencies, however, the prices will be shown in Canadian Dollars (CAD) at checkout.

What is a pre-order item?

A pre-order item is a product that is not currently in stock and will be available at a later date.

Pre-ordering an item will sometimes come with pre-order benefits!

View our current pre-orders here!

How do I pre-order?

Go to the pre-order item you want to purchase (or look for one here) and make sure to read and understand the product description, and checkout as you normally would with any other online shop!

You will receive an email once the pre-order item is in hand and once it has been shipped!

If you order any in stock items with pre-order items, your order will not be shipped till your pre-order items are in hand!

Shipping to Germany

Germany - Verpackungsgesetz (LUCID Packaging Register)

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes the recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

Pluedo is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Central Agency Packaging Register – ZSVR).

Producers/distributors pay a license fee to the dual system for the collection, sorting, and recycling of the packaging they introduced to the market. My Dual System partner is activate by Reclay.

Please recycle my packaging where possible - thank you!